AT&T scrambles to put in fiber for 90-year-old after his viral WSJ advert

Enlarge / Aaron Epstein after conducting a pace take a look at on his new AT&T fiber service, in an image taken by his spouse, Anne. (credit score: Anne Epstein)
When 90-year-old Aaron Epstein purchased a Wall Road Journal print advert to complain about his gradual AT&T Web service, the affect was quick. Reporters like me known as him and wrote articles, speak of his plight went viral on the Web, his advert made an look on Stephen Colbert’s Late Present, TV networks interviewed him for nightly information broadcasts, and AT&T executives sprang into motion to reduce the public-relations injury.
Now, barely per week later, Epstein’s residence in North Hollywood, California, has AT&T fiber service with limitless information and marketed speeds of 300Mbps in each instructions. In a pace take a look at yesterday, obtain speeds have been 363Mbps and add speeds have been 376Mbps. It is a gigantic improve over the “as much as” 3Mbps DSL he and his spouse, Anne, struggled with earlier than.
Usually, complaints about AT&T DSL do not result in fiber-to-the-home upgrades the following week, as AT&T has primarily deserted the previous telephone community in giant elements of the nation the place AT&T has not deemed it worthwhile sufficient to put in state-of-the-art expertise. But it surely seems now we have found what it takes to kick AT&T into its quickest fiber-installation mode, and the reply is a quarter-page Wall Road Journal print advert.Learn 21 remaining paragraphs | Feedback

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