Comcast scrambled to repair mistake that minimize some customers’ add speeds by 20%

Enlarge (credit score: Getty Photographs | Peter Dazeley)
Some Comcast clients obtained an unwelcome shock yesterday morning when their add speeds have been all of a sudden lowered from 20Mbps to 16Mbps. Comcast was elevating obtain speeds on its “Excessive Professional” tier from 600Mbps to 800Mbps—excellent news, to make sure—however the plan’s comparatively paltry 20Mbps add speeds obtained a simultaneous 20 % minimize.
Prospects affected by the change complained to Comcast, and two of them emailed Ars yesterday. After we handed these complaints on to Comcast public relations, a spokesperson initially informed us that “there was no change to the upstream pace.” However after we identified that clients have been in truth getting diminished add speeds, Comcast investigated additional and found it made a mistake whereas rolling out download-speed upgrades for a few of its plans.
“The shoppers who obtained the [download] pace improve final evening ought to now be seeing the right add speeds of their utilization meter,” Comcast informed Ars final evening. “After we pushed the pace improve in a single day, there was a problem with how the add speeds have been provisioned, which is why the meter and our inner instruments that our care brokers use have been exhibiting the add pace of 16Mbps. When you notified us, we rapidly seemed into it and every part needs to be appropriate now.”Learn 15 remaining paragraphs | Feedback

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