Enlarge (credit score: Getty Pictures | ollo)
James, a Cox cable-Web buyer in Irvine, California, acquired an unwelcome electronic mail on Tuesday from the Web supplier. Cox’s electronic mail advised James, who pays $80 a month for broadband, that his 30Mbps add speeds will quickly be diminished to 10Mbps.
A Cox spokesperson advised Ars that James and related prospects can preserve their 30Mbps add speeds in the event that they improve to a more moderen modem. However that possibility wasn’t included within the electronic mail to prospects, which created the impression that the upload-speed reduce is necessary except they pay for a dearer Web plan.
The totally different messages given to prospects and an Ars reporter counsel that Cox is making an attempt to get folks to change to the lower-upload velocity plan and is just mentioning the choice of preserving the prevailing plan as a final resort. Based mostly on what we have realized, prospects who need to preserve their present add speeds and worth ought to speak to a Cox customer-service rep and ask for that possibility if the rep would not point out it. Prospects can preserve their current modems with out dropping Web service solely, however their add speeds can be reduce except they improve to a brand new modem and select to maintain their current plan. Cox has about 5.three million broadband prospects in america.Learn 27 remaining paragraphs | Feedback
- The Vanishing on the Cecil Resort Fully Glosses Over the Historical past of Skid Row
- I'm a Big Fan of the Firefly Lane Books and the TV Collection Actually Didn't Work For Me