ISP imposes knowledge cap, explains it to customers with condescending pizza analogy



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Cable firm WideOpenWest (often known as WOW!) yesterday advised prospects that it’s imposing an information cap and defined the change with a pizza analogy that would appear extra applicable for a kindergarten classroom than for an electronic mail informing Web customers of recent, synthetic limits on their knowledge utilization.
The e-mail mentioned WOW is “introducing a month-to-month knowledge utilization plan in your Web service on June 1, 2021” and described the system as follows:
What’s a month-to-month knowledge utilization plan? Allow us to illustrate …
Think about that the WOW! community is a pizza. Piping sizzling. Toppings galore. Each WOW! buyer will get their very own slice of pizza, however the measurement of their slice relies on their Web service plan. Whereas prospects who subscribe to 1 Gig get the most important slices, these with Web 500 get a barely smaller piece, and so forth. However, it is all the identical scrumptious, high-speed pizza that you already know and love.
Now, say you are not full after your slice and also you seize one other. That further slice is sort of a knowledge overage. Don’t fret—we received further pizza… umm, knowledge… simply in case. If you happen to exceed your knowledge allowance, we’ll routinely apply increments of 50GB for $10 to your account for the rest of the present calendar month. Whole overage fees won’t exceed $50 per billing assertion irrespective of how a lot knowledge you utilize. Even higher—the primary time you expertise an information overage, we’ll proactively waive charges.
Electronic mail omits most necessary particulars
The e-mail didn’t point out that, not like pizza, Web knowledge does not run out and that there’s lots for everybody so long as a community is correctly constructed and provisioned. And regardless of paragraphs of evaluating knowledge to pizza, the e-mail actually by no means says how a lot knowledge prospects might be allowed to make use of earlier than they’re charged further. The reply is in a newly up to date “community administration practices” doc that claims the month-to-month cap will vary from 1TB to 3TB: the 50Mbps obtain plan will get 1TB, plans between 100 and 300Mbps obtain speeds get 1.5TB, the 500 and 600Mbps plans get 2.5TB, and the gigabit plan will get 3TB.Learn 26 remaining paragraphs | Feedback



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